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Head Spa Therapist

Comprising of 19 treatments rooms and 3 spa breaks relaxation rooms the spa is undoubtedly one of the jewels in the resort’s crown and promises an excellent spa treat.

Working within the Spa you will work closely with the Spa Operations Manager.  You will be expected to provide ongoing training to the therapists, carry out treatments and cover the main reception desk when required delivering excellent service to both guest and members.

You will welcome clients to the spa creating a personalised and professional service.  Your daily tasks will include but will not be limited to;
•    Carry out daily checks and prepare for the day ahead.
•    Monitor all treatments provided by the therapist, ensuring client paperwork, treatment times and spa policies are being adhered to.
•    Be familiar with all treatments and product houses within the Spa.
•    Ensure continual training is available through the product houses and all therapists are fully trained in all treatments.
•    Ensure all new therapists are fully trained and aware of the policies and procedures within the Spa.
•    Answer client enquiries on treatments and products available demonstrating high levels of customer service at all times.
•    Booking clients into the spa using the V1 system
•    Answer telephone enquiries booking treatments as required
•    Assist in show rounds for new clients and day spa clients ensuring all relevant paperwork is completed in a timely manner prior to treatment start times.
•    Up sell products at every given opportunity
•    Assist with clients lunches ensuring hygiene regulations are adhered to.
•    Assist with stock takes and general housekeeping as required
•    Carry out treatments as and when required
•    Follow cash handling procedures
•    Be compliant and aware of health & safety issues

As a team member you will demonstrate a positive, friendly and helpful manner.  Display excellent customer service and communication skills whilst being able to adapt to a range of work situations.

You MUST be qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV with at least 3 years experience within a similar environment.

You will be required to work 40hours per week over 5 days.  Evening, weekends and bank holidays will be included in your working pattern.

Accommodation is NOT provided and in line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK.  Documentary evidence will be required from candidates as part of the recruitment process.

To apply forward a copy of your CV, with a covering letter stating why you are the right person for this position to, or download an application form here