An exciting opportunity has arisen, we are looking to increase our team at the Vale Resort and are currently recruiting for an Events Operations Manager.
Salary: Competitive
Contract: Permanent, Full Time
Location: Vale Resort
How to apply: Send your CV to [email protected]
The Vale Resort is an Award Winning, Four Star Hotel, comprising of a 143 bedroom with five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state of the art sporting facilities and host top-flight international and club teams. Recent expansion of our Resort includes Hensol Castle, transformed into a luxury and unique wedding and events venue, proving extremely popular. Recent renovation of the Grade I listed Castle has now opened 20 luxury bedrooms along with award winning Distillery, gin school and visitor attraction tucked away in the cellar.
About the Role:
As the Events Operations Manager, you will be responsible for overseeing the day-to-day operations of our events department. You’ll work closely with the sales and to bring each event to life, ensuring every detail meets our high standards of excellence and exceeds guest expectations;
- Manage and execute the operational delivery of all events, including conferences, weddings, and private functions
- Lead and motivate a team of events staff, ensuring high performance and excellent customer service
- Liaise with clients, suppliers, and other hotel departments to ensure all logistics for delivery exceptional events are in place
- Monitor event budgets, reviewing staffing levels, and inventory to maximise efficiency and profitability
- Maintain compliance with health & safety regulations and brand standards
- Continuously improve processes and guest experiences through feedback and innovation
About you:
- Proven experience in an events operations or banqueting management role, preferably within a 4-star or luxury hotel environment
- Strong leadership and team management skills
- Excellent organisational and time-management abilities
- Passion for delivering high-quality events and exceptional guest service
- Ability to remain calm under pressure and manage multiple priorities
- Flexible with working hours, including evenings, weekends, and public holidays
What’s in it for you:
As an employee you can enjoy a range of incredible perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks and accommodation along with a number of benefits for continued service with us. Just to name a few! We also extend our discounts to family and friends so they don’t feel left out.
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.
The Vale Resort – Part of the Leekes Retail and Leisure Group:
Leekes Retail was established in 1897 as an ironmonger in the Welsh Valleys and the group has grown and diversified over the last 120 years.
It remains a family business run by the fourth generation with the retail division trading from 4 large home department stores, 2 furniture stores and a builders’ merchants, whilst the leisure group two four-star hotels – the Vale Resort and a 17th century grade I listed castle Hensol Castle in addition to a gin distillery and visitor centre.