Package Pre Paid:
Bedrooms are guaranteed to be available for check-in from 3:00pm and our check-out time is 11:00am. Due to the very high demand for our bedrooms we cannot always guarantee your room being ready earlier than this time. In the event of your room not being ready on your arrival we will do our utmost to accommodate you, we will store any luggage and you are welcome to use our leisure facilities while you wait. Your rooms will be held for late arrival.
We strongly advise that any dinner reservations are made prior to arrival to avoid disappointment. Our reception team will be happy to make a reservation on check-in; however, times may be limited due to pre-bookings. Pre-booked dinner times can be found in the comments section of your reservation details.
You will be required to register a payment card against your room on check-in. This card will be charged a fee if any damage is found in your bedroom after departure.
Full use of our leisure facilities including a gym, swimming pool, jacuzzi, steam room and sauna, as well as gym classes (subject to availability) are included as part of your stay.
If you have booked a gin tour as part of your stay, you will receive your tickets in a separate email, which will also contain all the details required for this experience.
If you would like to book a spa treatment as part of your stay, we would strongly advise that this is arranged prior to arrival to avoid disappointment.
If you have booked a spa treatment, you will find details in the comments section of your reservation. You will need to complete a quick health form on arrival, and will be shown around the facilities, so please arrive 15mins prior to your session.
If you have made arrangements to play golf during your stay, details of tee times can be found in the comments section of your reservation details.
The package price paid at the time of booking is non-refundable and non-transferable.
Room Only 7 day Cancellation Rate:
You can cancel or amend your booking up until 7 days prior to arrival. Any cancellations/amendments made after this time will incur a full cancellation charge.