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Guest Service Policy

At the Vale Resort, our aim has always been to give value for money and excellent customer service but we do recognise that occasionally things do go wrong.

We take all the feedback we receive seriously and aim to resolve our customer’s concerns promptly. To ensure that we provide the kind of service you should expect from us, we welcome your comments.

How do I make a complaint?

If you have cause for concern, please contact us directly, we're happy to help and we aim to achieve the following:

Most of our customer’s queries can be resolved quickly but occasionally more investigation is needed, particularly if your issue is complex in nature. If we are unable to resolve your concerns quickly, we will keep you updated at regular intervals.

Good things
...come to those who sign up to
the Vale Rewards Club.